Platinum Certified Operator for the Second Year Running
Student Castle has been awarded the prestigious Platinum Certified Operator status by the Global Student Living for the second consecutive year! This is the highest industry certification offered by Global Student Living (GSL), underscoring our commitment to delivering exceptional student accommodation experiences.
Exceptional Performance in the GSL Index
Student Castle achieved an impressive GSL Index score of 82.2%, significantly exceeding the 73.3% industry average. The GSL Index score is a unique benchmarking metric for the student accommodation sector, ranging from 0-100, and reflects the high satisfaction levels of our residents.
Outstanding Net Promoter Score (NPS)
Our Net Promoter Score (NPS) reached 33, a 5-point increase from the previous year, showcasing stronger student advocacy. This is well above the industry benchmark of 14, demonstrating that more of our residents would highly recommend Student Castle to their friends and family.
Excellence Across Key Categories
In specific categories, our students rated us highly, with scores surpassing industry benchmarks:
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Overall Management: 86% (vs 77% industry benchmark) – up 1.4% from the previous year.
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Care & Support: 85% (vs 74% industry benchmark) – up 2.5%.
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Condition & Quality of Rooms: 85% (vs 74% industry benchmark) – up 1.9%.
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Safety & Security: 89% (vs 81% industry benchmark) – consistent with the previous year.
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Environmental Impact: 79% (vs 66% industry benchmark) – up 1.1%.
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Study Environment: 77% (vs 70% industry benchmark) – up 3%.
Award-Winning Accommodation
Thanks to our commitment to student satisfaction, Student Castle was honored with the prestigious 'Best Private Housing - UK & Ireland' award at the 2024 Global Student Living Awards. This recognition is particularly meaningful as the GSL Awards are based entirely on student feedback.
Additionally, we were finalists in multiple categories, including:
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Best Customer Service
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Best Environment Management
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Best Individual Property (Student Castle Cambridge)
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Best Student Broadband
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Best Booking Experience
This follows our 2023 success, where we proudly won 'Best Value for Money - UK & Ireland'.
Experience Award-Winning Student Living
At Student Castle, we are dedicated to providing top-tier student accommodation that prioritises comfort, security, and student well-being.
Discover more about Global Student Living at GSL Global.
Book your room today and experience award-winning student accommodation with Student Castle!
